Bitget P2P Appeal Handling Rules
This article provides an in-depth look at the appeal handling rules that Bitget offers to buyers and sellers in case of disputes on the Bitget P2P Platform. Understanding these rules is crucial for smooth trading and effective conflict resolution.
Understanding P2P Appeals
A P2P appeal is a formal request for dispute resolution made by either the buyer or seller during a trade on the Bitget P2P platform. If a conflict arises and cannot be directly resolved, users have the option to file an appeal for mediation. Note that Bitget does not guarantee resolution but provides a process to mediate disputes.
Scope of Rules
These rules complement the P2P User Agreement and the Terms of Use. In case of any conflict between these rules and other documents, the P2P Terms prevail unless stated otherwise.
Buyer’s Appeals
- Cancelled Orders
If a buyer completes the payment but the order is cancelled (by the system or manually), the buyer should:
- Place a new order for the same amount with the same seller and submit payment proof as an appeal.
- If unable to re-order, contact Bitget customer service with necessary evidence.
- Payment Amount Discrepancy
When buyers pay more than the order amount:
- Buyers should contact sellers for a refund of the excess amount and provide evidence when appealing.
- Seller Delay in Crypto Release
If the seller does not release crypto promptly:
- The buyer must click [Paid] post-payment and appeal if there’s a delay.
-
Seller Refuses to Release Crypto
Buyers must collect evidence and appeal to Bitget if sellers won’t release crypto after payment is made. -
Unreasonable Seller Requests
Buyers may refuse unreasonable additional requirements and can initiate an appeal for fraudulent operations by sellers.
Important Precautionary Tip
Always verify seller terms and their feedback to avoid conflicts.
Seller’s Appeals
- Buyer Claims Payment Without Transfer
Sellers should:
- Verify payment status and directly contact buyers for proof. If no proof is given, escalate the matter.
-
Payment Information Mismatch
Sellers should ensure received payments match order specifications. If discrepancies arise, communicate with buyers effectively and gather evidence. -
Underpayment
Sellers must verify the payment amount matches the agreed amount and, if not, request the remaining funds from buyers. -
Banking Fees
If buyers fail to cover bank fees, sellers should gather proof of communication and payment amounts and file an appeal as necessary. -
Crypto Released Prematurely
If a seller releases crypto without verifying payment, they take full responsibility and must reach out for support.
User Complaints
Offensive Language
Users should report any offensive language encountered during transactions.
Suspected Fraud
In case of suspected fraudulent behavior, users must halt transactions, gather evidence, and report immediately.
Sensitive Remarks
Buyers should avoid including sensitive or crypto-related terms in payment remarks to prevent transaction issues.
Frequently Asked Questions (FAQs)
- How long for a P2P appeal resolution?
Most appeals are resolved within 36 hours. - What evidence is needed?
Buyers and sellers need to provide videos and transaction details as clear proof.
Summary
Understanding the rules of P2P Appeals is essential for maintaining a secure trading experience on Bitget. Apply best practices to prevent conflicts and expedite resolutions.